A safety net for our neighbors
Walk-In Assistance program is focused on helping very low income families or the vulnerable who struggle to pay the bills. It’s a place where those in need can find a listening ear, a calm voice when they’re needed most. Assistance is immediate and our trained volunteers will also help find information on programs offering a number of ways to get help with paying bills. Many of us have experienced unexpected life circumstances and were helped by a compassionate hand…this is a big reason why we give back today.
24% of households in service area earn less than $50,000 annually
Assistance Provided
Limited financial help with utility bills to help a family keep their lights, water, or power on. A notice of disconnection is required and help is issued by direct vendor payments. Struggling customers are directed to contact their utility company to find out about any other programs available to them.
Residents of York Township, Glendale Heights and Addison are eligible for services. Municipalities covered are Lombard, Villa Park, Glendale Heights, Addison, Oak Brook, Oakbrook Terrace, most of Elmhurst, and York Township sections Downers Grove, Glen Ellyn, Hinsdale, and Westmont.
*** We do not help with rent, security deposits, phone bills, cable, insurance, or shut-off fees.
*** Clients are never given cash or checks. All assistance goes directly to the service provider.
*** We have access to a wide variety of resources in DuPage County. If you have questions about where else in the county you can go to get assistance, we can help you identify agencies.
*** NO CASH IS KEPT ON THE PREMISES ***
Although we would love to help everyone with their needs, our funds are very limited. Please explore government services and assistance programs whenever possible. Here are some resources:
York Township General Assistance can assist you in finding the help you need.
For a full list of other agencies and local resources, consult the DuPage County website: www.dupagecris.org. For more information call 630.407.6500. There's a little video on how to use their system.
Assistance with Gas or Electricity is available from September through May through the Low Income Home Energy Assistance Program (LIHEAP) .
Assistance with Water/Sewer is available through the Low Income Household Water Assistance Program (LIHWAP).
Shield of Caring offers assistance with natural gas bill payments.
Nicor Gas provides the Community Connection Center to connect you with a variety of support options including bill payment assistance, energy-saving offerings, basic needs assistance and so much more.
Frequency
No more than twice in a year (max once during a calendar quarter) for emergency utility assistance
Where
805 S. Main St, Lombard 60148.
When
Mondays, Wednesdays and Fridays
9:00 AM to 11:45 AM
Wednesdays
5:00 PM to 6:45 PM
Third Saturday of each month
9:00 AM to 11:45 AM
Please arrive at least 15 minutes before closing.
Required
ID and proof of residency within service area are required.
For utility assistance, guests must provide the final notice of disconnection from the utility provider.
Contact
For more information, contact
THE NEED & IMPACT WE’VE MADE:
17.5%
people in service area live under 200% of poverty level
30+
Families protected from utility shutoff
6.8%
families in service area are below poverty level
How You Can Help
Utility costs have been rising with inflation. We welcome your financial donations.
We gladly accept donations of gift cards and cleaning supplies during our normal service hours (see below).
Assisting our guests takes volunteers. Learn about volunteer opportunities.
“Thank you for the excellent support that you provided to us, without you many of us will not be able to survive. Thank you, thank you, thank you.”
